Service and Support for SINOTEST Testing Systems

Specifically, SINOTEST service and support delivers comprehensive lifecycle assistance for all our testing equipment. From initial inquiry to long-term operation, we ensure that your universal testing systems, fatigue testers, creep testing machines, and specialized test rigs perform reliably and accurately. In addition, our support team provides technical expertise aligned with international quality standards.

SINOTEST is the subsidiary of SINOMACH GROUP, one of the world’s top 500 state-owned enterprises, and serves as the supporting unit of the National Testing Machine Quality Inspection and Testing Center. Consequently, our service and support infrastructure benefits from decades of industry leadership and technical excellence.

Comprehensive Service and Support Lifecycle

Our service and support framework covers every phase of your testing equipment’s journey, ensuring maximum uptime, accurate results, and extended operational life.

Pre-Sale Service and Support: Expert Consultation

First, our pre-sale service and support team helps you identify the right testing solution for your specific application. For example, we assist with:

• Selecting the appropriate testing machine type (UTM, fatigue tester, creep tester, etc.) based on material properties and test standards
• Determining force capacity, accuracy requirements, and environmental conditions
• Customizing fixtures, extensometers, and environmental chambers for unique specimen geometries
• Budget planning and ROI analysis for laboratory equipment investments

If you are unsure which equipment fits your requirements, please contact our technical sales team for a free consultation. Additionally, you can download product catalogs and technical datasheets from our Resources page.

Installation and Commissioning Service

Upon delivery, our certified engineers handle the complete installation and commissioning of your SINOTEST testing system. This process includes:

• Site preparation assessment and facility requirements verification
• Unpacking, assembly, and positioning of the testing machine
• Electrical and pneumatic connections, including safety checks
• Calibration verification using traceable standards
• Software installation, configuration, and network integration
• Functional testing across full operational ranges

Our installation procedures comply with ISO 9001:2015 quality management standards, ensuring systematic documentation and quality control throughout the process. For ISO/IEC 17025 accredited calibration requirements, we can coordinate with accredited laboratories to meet your specific compliance needs — learn more at the ISO/IEC 17025 testing and calibration laboratories standard page.

Operator Training and Technical Support

Proper training ensures accurate testing and equipment longevity. SINOTEST offers structured training programs tailored to different user skill levels:

Basic Operator Training

For laboratory technicians and new users, this training covers: safety protocols, daily operation procedures, specimen mounting techniques, test method selection, and result interpretation.

Advanced User Training

For quality engineers and experienced operators, this includes: custom test method development, advanced software features (including testXpert and similar testing software platforms), data analysis and reporting, troubleshooting common issues, preventive maintenance scheduling.

On-Site and Remote Training Options

Training can be delivered at your facility, at our SINOTEST training center, or via remote live sessions. We also provide comprehensive documentation, video tutorials, and self-paced learning materials available for download from our official website.

Calibration and Verification Services

Regular calibration is essential for maintaining testing accuracy and regulatory compliance. SINOTEST provides professional calibration services for static and dynamic testing machines, pendulum impact testers, hardness testers, and other testing equipment. Our calibration services include:

• Traceable force calibration according to ISO 7500-1 for tension/compression testing machines
• Strain and extensometer calibration
• Temperature chamber calibration for environmental testing
• Verification of dynamic performance for fatigue testing systems

For laboratories requiring accredited calibration, we can coordinate with ISO/IEC 17025 accredited calibration laboratories to ensure full compliance with your quality management system requirements. The combination of manufacturer expertise and accredited calibration gives you confidence in your test results.

Furthermore, we recommend the following calibration intervals based on industry best practices:

• Universal testing machines: annually or as specified by ASTM E4 / ISO 7500-1
• Fatigue testing systems: annually with force and displacement verification
• Extensometers: annually according to ASTM E83 / ISO 9513
• Environmental chambers: annually for temperature uniformity and accuracy

Maintenance and Repair Services

Preventive maintenance minimizes downtime and extends equipment life. SINOTEST offers flexible maintenance service agreements tailored to your usage intensity and criticality level:

Basic Maintenance Plan

Annual preventive maintenance visit including: system inspection, cleaning, lubrication, calibration verification, and software updates.

Comprehensive Service Agreement

Semi-annual preventive maintenance plus priority technical support, discounted spare parts, and guaranteed response times for emergency repairs.

In the event of equipment malfunction, our service team provides remote diagnostics via video call or remote access. If on-site repair is required, we dispatch certified technicians with original spare parts to restore your testing system to full operation quickly.

Spare Parts and Accessories Support

SINOTEST manufactures its own fixtures, extensometers, load cells, and environmental chambers. With thousands of options available, you can modify and upgrade your testing systems as your testing requirements evolve. Our spare parts inventory includes:

• Load cells for all force ranges
• Grips and fixtures for various specimen types (tensile, compression, bending, shear, peel, etc.)
• Extensometers (contact and non-contact)
• Environmental chambers (temperature, humidity, vacuum, hydrogen environment)
• Electronic components and control boards
• Hydraulic components and servo valves

Why Choose SINOTEST Service and Support?

Our service and support advantage comes from over 65 years of testing equipment manufacturing experience. As the “cradle of Chinese testing systems technology,” SINOTEST has set over 160 national and industry standards. Therefore, our service engineers understand not only how to repair your equipment but also how it was designed and built to perform.

Key differentiators of SINOTEST service and support include:

• Original manufacturer knowledge — we built your testing system, so we know it best
• Engineered spare parts — all components meet original design specifications
• Global service capability through our subsidiary JSW in Wuxi and headquarters in Changchun
• Responsive technical support with remote assistance options
• Comprehensive documentation and training resources

Download Center for Service and Support Resources

Our Resources page provides access to product catalogs, user manuals, technical datasheets, training videos, and certification documents. Specifically, you can download:

• Universal Testing System user manuals and quick-start guides
• Creep testing machine operation and maintenance documentation
• Fatigue testing system application notes and troubleshooting guides
• ISO 9001, ISO 14001, ISO 45001, and AEO certification documents
• Calibration certificates templates and maintenance log forms

Contact SINOTEST Service and Support Team

For technical support, service inquiries, or spare parts orders, please reach out to our dedicated service and support team:

Jiangsu Wallong-Hsin Machinery Engineering Co., Ltd. (JSW)
Founded in 1992, JSW is the wholly-owned subsidiary of SINOTEST Equipment Co., Ltd., serving as the exclusive export and import platform ensuring seamless global service delivery.

Sales and Service Center: 35/F, Tower A, Times International, No. 555 East Canal Rd, Wuxi, P.R.China
Headquarters: Yueda Road 1118, Changyang District, Changchun, P.R.China

Service Hotline:  0086-510-8272 7647
Sales Inquiry Email: camcjsw@camcjsw.com

Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Beijing Time, UTC+8)

For urgent technical assistance outside business hours, please email support@camcjsw-testmachines.com and a service engineer will respond within 24 hours.

Service Request Form

To expedite your service request, please provide the following information when contacting our support team:

• Equipment model and serial number
• Date of purchase and warranty status
• Detailed description of the issue
• Error codes or messages displayed (if applicable)
• Recent calibration or maintenance history

You can submit a service request directly through our contact page.