{"id":170,"date":"2024-07-01T11:01:35","date_gmt":"2024-07-01T03:01:35","guid":{"rendered":"http:\/\/www.camcjsw-testmachines.com\/serviceandsupport\/"},"modified":"2026-05-28T16:07:07","modified_gmt":"2026-05-28T08:07:07","slug":"serviceandsupport","status":"publish","type":"page","link":"http:\/\/www.camcjsw-testmachines.com\/ru\/serviceandsupport\/","title":{"rendered":"ServiceandSupport"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"170\" class=\"elementor elementor-170\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c1f56b0 e-flex e-con-boxed e-con e-parent\" data-id=\"2c1f56b0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bd01182 elementor-absolute elementor-widget elementor-widget-heading\" data-id=\"1bd01182\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">\u0421\u0435\u0440\u0432\u0438\u0441 \u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ff241a elementor-widget__width-initial elementor-absolute elementor-widget elementor-widget-heading\" data-id=\"9ff241a\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Sinotest provides you the whole-process service including pre-sale serviec and after-sale support.<br>\nYou could also download files you need here.<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aeea961 e-flex e-con-boxed e-con e-parent\" data-id=\"aeea961\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4e573e elementor-widget elementor-widget-text-editor\" data-id=\"e4e573e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><a href=\"https:\/\/www.camcjsw-testmachines.com\/ru\/\">\u0413\u041b\u0410\u0412\u041d\u0410\u042f<\/a>&gt;&gt;Service and Support<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51dd2195 e-flex e-con-boxed e-con e-parent\" data-id=\"51dd2195\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1157e602 e-con-full e-flex e-con e-child\" data-id=\"1157e602\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-303c3150 e-flex e-con-boxed e-con e-child\" data-id=\"303c3150\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba1daf1 elementor-widget elementor-widget-image\" data-id=\"6ba1daf1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"http:\/\/www.camcjsw-testmachines.com\/wp-content\/uploads\/2024\/07\/pre-sale-support-1024x768.webp\" class=\"attachment-large size-large wp-image-492\" alt=\"\" srcset=\"http:\/\/www.camcjsw-testmachines.com\/wp-content\/uploads\/2024\/07\/pre-sale-support-1024x768.webp 1024w, http:\/\/www.camcjsw-testmachines.com\/wp-content\/uploads\/2024\/07\/pre-sale-support-600x450.webp 600w, http:\/\/www.camcjsw-testmachines.com\/wp-content\/uploads\/2024\/07\/pre-sale-support-300x225.webp 300w, http:\/\/www.camcjsw-testmachines.com\/wp-content\/uploads\/2024\/07\/pre-sale-support-768x576.webp 768w, http:\/\/www.camcjsw-testmachines.com\/wp-content\/uploads\/2024\/07\/pre-sale-support-1536x1152.webp 1536w, http:\/\/www.camcjsw-testmachines.com\/wp-content\/uploads\/2024\/07\/pre-sale-support.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-673a93d4 e-flex e-con-boxed e-con e-child\" data-id=\"673a93d4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6969a54f elementor-widget elementor-widget-heading\" data-id=\"6969a54f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u041f\u0440\u0435\u0434\u043f\u0440\u043e\u0434\u0430\u0436\u043d\u043e\u0435 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-651e03f5 elementor-widget elementor-widget-text-editor\" data-id=\"651e03f5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u041d\u0435 \u0437\u043d\u0430\u0435\u0442\u0435, \u043a\u0430\u043a\u043e\u0435 \u043e\u0431\u043e\u0440\u0443\u0434\u043e\u0432\u0430\u043d\u0438\u0435 \u043c\u043e\u0436\u0435\u0442 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0438\u0442\u044c \u0432\u0430\u0448\u0438 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f? \u0425\u043e\u0442\u0438\u0442\u0435 \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0441\u0432\u043e\u044e \u043c\u0430\u0448\u0438\u043d\u0443? \u041d\u0430\u0436\u043c\u0438\u0442\u0435 \u0437\u0434\u0435\u0441\u044c, \u0447\u0442\u043e\u0431\u044b \u0443\u0437\u043d\u0430\u0442\u044c, \u0447\u0442\u043e \u0432\u044b \u0437\u0434\u0435\u0441\u044c \u043f\u0440\u0430\u0432\u044b!\u3002<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d2e1da9 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"6d2e1da9\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.camcjsw-testmachines.com\/ru\/per-sales-ervice\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7be7275a e-con-full e-flex e-con e-child\" data-id=\"7be7275a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ef3b178 e-flex e-con-boxed e-con e-child\" data-id=\"ef3b178\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6dea77dc elementor-widget elementor-widget-image\" data-id=\"6dea77dc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"768\" src=\"http:\/\/www.camcjsw-testmachines.com\/wp-content\/uploads\/2024\/07\/after-sale-support-1024x768.webp\" class=\"attachment-large size-large wp-image-362\" alt=\"\" srcset=\"http:\/\/www.camcjsw-testmachines.com\/wp-content\/uploads\/2024\/07\/after-sale-support-1024x768.webp 1024w, http:\/\/www.camcjsw-testmachines.com\/wp-content\/uploads\/2024\/07\/after-sale-support-300x225.webp 300w, http:\/\/www.camcjsw-testmachines.com\/wp-content\/uploads\/2024\/07\/after-sale-support-768x576.webp 768w, http:\/\/www.camcjsw-testmachines.com\/wp-content\/uploads\/2024\/07\/after-sale-support-1536x1152.webp 1536w, http:\/\/www.camcjsw-testmachines.com\/wp-content\/uploads\/2024\/07\/after-sale-support.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29ce5be5 e-flex e-con-boxed e-con e-child\" data-id=\"29ce5be5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f44b125 elementor-widget elementor-widget-heading\" data-id=\"3f44b125\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u041f\u043e\u0441\u043b\u0435\u043f\u0440\u043e\u0434\u0430\u0436\u043d\u0430\u044f \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45473e33 elementor-widget elementor-widget-text-editor\" data-id=\"45473e33\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u041c\u043e\u043d\u0442\u0430\u0436, \u0444\u0438\u043a\u0441\u0430\u0446\u0438\u044f \u0438 \u043e\u0431\u0443\u0447\u0435\u043d\u0438\u0435<\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a24ca4f elementor-align-center elementor-widget elementor-widget-button\" data-id=\"6a24ca4f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.camcjsw-testmachines.com\/ru\/after-sale-service\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a5f3fca e-con-full e-flex e-con e-child\" data-id=\"7a5f3fca\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3955a135 e-flex e-con-boxed e-con e-child\" data-id=\"3955a135\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bc46a00 elementor-widget elementor-widget-image\" data-id=\"6bc46a00\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"768\" src=\"http:\/\/www.camcjsw-testmachines.com\/wp-content\/uploads\/2024\/07\/downloadcenter-1024x768.webp\" class=\"attachment-large size-large wp-image-425\" alt=\"\" srcset=\"http:\/\/www.camcjsw-testmachines.com\/wp-content\/uploads\/2024\/07\/downloadcenter-1024x768.webp 1024w, http:\/\/www.camcjsw-testmachines.com\/wp-content\/uploads\/2024\/07\/downloadcenter-300x225.webp 300w, http:\/\/www.camcjsw-testmachines.com\/wp-content\/uploads\/2024\/07\/downloadcenter-768x576.webp 768w, http:\/\/www.camcjsw-testmachines.com\/wp-content\/uploads\/2024\/07\/downloadcenter-1536x1152.webp 1536w, http:\/\/www.camcjsw-testmachines.com\/wp-content\/uploads\/2024\/07\/downloadcenter.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-443a4109 e-flex e-con-boxed e-con e-child\" data-id=\"443a4109\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c2d679b elementor-widget elementor-widget-heading\" data-id=\"2c2d679b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0426\u0435\u043d\u0442\u0440 \u0437\u0430\u0433\u0440\u0443\u0437\u043a\u0438<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23775d72 elementor-widget elementor-widget-text-editor\" data-id=\"23775d72\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u0418\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u044f \u0440\u0430\u0437\u043d\u044b\u0435 \u0437\u0430\u0445\u0432\u0430\u0442\u044b, UTM \u043c\u043e\u0436\u0435\u0442 \u043f\u0440\u043e\u0432\u043e\u0434\u0438\u0442\u044c \u0440\u0430\u0437\u043b\u0438\u0447\u043d\u044b\u0435 \u0438\u0441\u043f\u044b\u0442\u0430\u043d\u0438\u044f \u0441 \u0440\u0430\u0437\u043d\u044b\u043c\u0438 \u043e\u0431\u0440\u0430\u0437\u0446\u0430\u043c\u0438. \u041d\u0430\u0441\u0442\u0440\u043e\u0439\u0442\u0435 \u0441\u0432\u043e\u0439 UMT \u0437\u0434\u0435\u0441\u044c!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d504c5d elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d504c5d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.camcjsw-testmachines.com\/ru\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b4991b e-flex e-con-boxed e-con e-parent\" data-id=\"5b4991b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cb021f elementor-widget elementor-widget-text-editor\" data-id=\"4cb021f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Service and Support for SINOTEST Testing Systems<\/h3><p><strong>Specifically, SINOTEST service and support<\/strong> delivers comprehensive lifecycle assistance for all our testing equipment. <strong>From initial inquiry to long-term operation,<\/strong> we ensure that your universal testing systems, fatigue testers, creep testing machines, and specialized test rigs perform reliably and accurately. <strong>In addition, our support team<\/strong> provides technical expertise aligned with international quality standards.<\/p><p>SINOTEST is the subsidiary of <a href=\"https:\/\/www.sinomach.com.cn\/\" target=\"_blank\" rel=\"noopener noreferrer\">SINOMACH GROUP<\/a>, one of the world&#8217;s top 500 state-owned enterprises, and serves as the supporting unit of the National Testing Machine Quality Inspection and Testing Center. <strong>Consequently,<\/strong> our service and support infrastructure benefits from decades of industry leadership and technical excellence.<\/p><h4>Comprehensive Service and Support Lifecycle<\/h4><p>Our service and support framework covers every phase of your testing equipment&#8217;s journey, ensuring maximum uptime, accurate results, and extended operational life.<\/p><h4>Pre-Sale Service and Support: Expert Consultation<\/h4><p><strong>First, our pre-sale service and support team<\/strong> helps you identify the right testing solution for your specific application. <strong>For example,<\/strong> we assist with:<\/p><ul><li>Selecting the appropriate testing machine type (UTM, fatigue tester, creep tester, etc.) based on material properties and test standards<\/li><li>Determining force capacity, accuracy requirements, and environmental conditions<\/li><li>Customizing fixtures, extensometers, and environmental chambers for unique specimen geometries<\/li><li>Budget planning and ROI analysis for laboratory equipment investments<\/li><\/ul><p><strong>If you are unsure which equipment fits your requirements,<\/strong> please <a href=\"\/ru\/contact\/\">contact our technical sales team<\/a> for a free consultation. <strong>Additionally,<\/strong> you can download product catalogs and technical datasheets from our <a href=\"\/ru\/resources\/\">Resources page<\/a>.<\/p><h3>Installation and Commissioning Service<\/h3><p><strong>Upon delivery, our certified engineers<\/strong> handle the complete installation and commissioning of your SINOTEST testing system. <strong>This process includes:<\/strong><\/p><ul><li>Site preparation assessment and facility requirements verification<\/li><li>Unpacking, assembly, and positioning of the testing machine<\/li><li>Electrical and pneumatic connections, including safety checks<\/li><li>Calibration verification using traceable standards<\/li><li>Software installation, configuration, and network integration<\/li><li>Functional testing across full operational ranges<\/li><\/ul><p><strong>Our installation procedures comply with <a href=\"https:\/\/www.iso.org\/standard\/82780.html\" target=\"_blank\" rel=\"noopener noreferrer\">ISO 9001:2015 quality management standards<\/a><\/strong>, ensuring systematic documentation and quality control throughout the process. <strong>For ISO\/IEC 17025 accredited calibration requirements,<\/strong> we can coordinate with accredited laboratories to meet your specific compliance needs \u2014 learn more at the <a href=\"https:\/\/www.iso.org\/iso-iec-17025-testing-calibration-laboratories.html\" target=\"_blank\" rel=\"noopener noreferrer\">ISO\/IEC 17025 testing and calibration laboratories standard page<\/a>.<\/p><h3>Operator Training and Technical Support<\/h3><p><strong>Proper training ensures accurate testing and equipment longevity.<\/strong> SINOTEST offers structured training programs tailored to different user skill levels:<\/p><h4>Basic Operator Training<\/h4><p>For laboratory technicians and new users, this training covers: safety protocols, daily operation procedures, specimen mounting techniques, test method selection, and result interpretation.<\/p><h4>Advanced User Training<\/h4><p>For quality engineers and experienced operators, this includes: custom test method development, advanced software features (including <a href=\"https:\/\/www.testxpert.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">testXpert<\/a> and similar testing software platforms), data analysis and reporting, troubleshooting common issues, preventive maintenance scheduling.<\/p><h4>On-Site and Remote Training Options<\/h4><p><strong>Training can be delivered at your facility, at our SINOTEST training center, or via remote live sessions.<\/strong> We also provide comprehensive documentation, video tutorials, and self-paced learning materials available for download from our official website.<\/p><h3>Calibration and Verification Services<\/h3><p><strong>Regular calibration is essential for maintaining testing accuracy and regulatory compliance.<\/strong> SINOTEST provides professional calibration services for static and dynamic testing machines, pendulum impact testers, hardness testers, and other testing equipment. <strong>Our calibration services include:<\/strong><\/p><ul><li>Traceable force calibration according to <a href=\"https:\/\/www.iso.org\/standard\/64736.html\" target=\"_blank\" rel=\"noopener noreferrer\">ISO 7500-1<\/a> for tension\/compression testing machines<\/li><li>Strain and extensometer calibration<\/li><li>Temperature chamber calibration for environmental testing<\/li><li>Verification of dynamic performance for fatigue testing systems<\/li><\/ul><p><strong>For laboratories requiring accredited calibration,<\/strong> we can coordinate with ISO\/IEC 17025 accredited calibration laboratories to ensure full compliance with your quality management system requirements. <strong>The combination of manufacturer expertise and accredited calibration<\/strong> gives you confidence in your test results.<\/p><p><strong>Furthermore, we recommend the following calibration intervals based on industry best practices:<\/strong><\/p><ul><li>Universal testing machines: annually or as specified by ASTM E4 \/ ISO 7500-1<\/li><li>Fatigue testing systems: annually with force and displacement verification<\/li><li>Extensometers: annually according to ASTM E83 \/ ISO 9513<\/li><li>Environmental chambers: annually for temperature uniformity and accuracy<\/li><\/ul><h3>Maintenance and Repair Services<\/h3><p><strong>Preventive maintenance minimizes downtime and extends equipment life.<\/strong> SINOTEST offers flexible maintenance service agreements tailored to your usage intensity and criticality level:<\/p><h4>Basic Maintenance Plan<\/h4><p>Annual preventive maintenance visit including: system inspection, cleaning, lubrication, calibration verification, and software updates.<\/p><h4>Comprehensive Service Agreement<\/h4><p>Semi-annual preventive maintenance plus priority technical support, discounted spare parts, and guaranteed response times for emergency repairs.<\/p><p><strong>In the event of equipment malfunction,<\/strong> our service team provides remote diagnostics via video call or remote access. <strong>If on-site repair is required,<\/strong> we dispatch certified technicians with original spare parts to restore your testing system to full operation quickly.<\/p><h3>Spare Parts and Accessories Support<\/h3><p>SINOTEST manufactures its own fixtures, extensometers, load cells, and environmental chambers. <strong>With thousands of options available,<\/strong> you can modify and upgrade your testing systems as your testing requirements evolve. <strong>Our spare parts inventory includes:<\/strong><\/p><ul><li>Load cells for all force ranges<\/li><li>Grips and fixtures for various specimen types (tensile, compression, bending, shear, peel, etc.)<\/li><li>Extensometers (contact and non-contact)<\/li><li>Environmental chambers (temperature, humidity, vacuum, hydrogen environment)<\/li><li>Electronic components and control boards<\/li><li>Hydraulic components and servo valves<\/li><\/ul><h3>Why Choose SINOTEST Service and Support?<\/h3><p><strong>Our service and support advantage comes from over 65 years of testing equipment manufacturing experience.<\/strong> As the &#8220;cradle of Chinese testing systems technology,&#8221; SINOTEST has set over 160 national and industry standards. <strong>Therefore,<\/strong> our service engineers understand not only how to repair your equipment but also how it was designed and built to perform.<\/p><p><strong>Key differentiators of SINOTEST service and support include:<\/strong><\/p><ul><li>Original manufacturer knowledge \u2014 we built your testing system, so we know it best<\/li><li>Engineered spare parts \u2014 all components meet original design specifications<\/li><li>Global service capability through our subsidiary JSW in Wuxi and headquarters in Changchun<\/li><li>Responsive technical support with remote assistance options<\/li><li>Comprehensive documentation and training resources<\/li><\/ul><h3>Download Center for Service and Support Resources<\/h3><p>Our <a href=\"\/ru\/resources\/\">Resources page<\/a> provides access to product catalogs, user manuals, technical datasheets, training videos, and certification documents. <strong>Specifically, you can download:<\/strong><\/p><ul><li>Universal Testing System user manuals and quick-start guides<\/li><li>Creep testing machine operation and maintenance documentation<\/li><li>Fatigue testing system application notes and troubleshooting guides<\/li><li>ISO 9001, ISO 14001, ISO 45001, and AEO certification documents<\/li><li>Calibration certificates templates and maintenance log forms<\/li><\/ul><h3>Contact SINOTEST Service and Support Team<\/h3><p><strong>For technical support, service inquiries, or spare parts orders,<\/strong> please reach out to our dedicated service and support team:<\/p><p><strong>Jiangsu Wallong-Hsin Machinery Engineering Co., Ltd. (JSW)<\/strong><br \/>Founded in 1992, JSW is the wholly-owned subsidiary of SINOTEST Equipment Co., Ltd., serving as the exclusive export and import platform ensuring seamless global service delivery.<\/p><p><strong>Sales and Service Center:<\/strong> 35\/F, Tower A, Times International, No. 555 East Canal Rd, Wuxi, P.R.China<br \/><strong>Headquarters:<\/strong> Yueda Road 1118, Changyang District, Changchun, P.R.China<\/p><p><strong>Service Hotline:<\/strong> \u00a00086-510-8272 7647<br \/><strong>Sales Inquiry Email:<\/strong> camcjsw@camcjsw.com<\/p><p><strong>Business Hours:<\/strong> Monday\u2013Friday, 9:00 AM\u20136:00 PM (Beijing Time, UTC+8)<\/p><p><em>For urgent technical assistance outside business hours, please email support@camcjsw-testmachines.com and a service engineer will respond within 24 hours.<\/em><\/p><h3>Service Request Form<\/h3><p>To expedite your service request, please provide the following information when contacting our support team:<\/p><ul><li>Equipment model and serial number<\/li><li>Date of purchase and warranty status<\/li><li>Detailed description of the issue<\/li><li>Error codes or messages displayed (if applicable)<\/li><li>Recent calibration or maintenance history<\/li><\/ul><p><strong>You can submit a service request directly through our <a href=\"\/ru\/contact\/\">contact page<\/a>.<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Service and Support Sinotest provides you the whole-process service including pre-sale serviec and after-sale support. 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Click here to know your right here!\u3002 Learn More After-Sale Support Mounting, fixing and [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-170","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>Service and Support | SINOTEST<\/title>\r\n<meta name=\"description\" content=\"SINOTEST service and support: pre-sale consultation, customized solutions, professional installation, operator training, calibration to ISO\/IEC 17025, and lifelong technical assistance. 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